Refund Policy – Digital Products Only

Thank you for shopping at Knack Nook.
We sell digital products, which are delivered instantly via download or email.
Because of the nature of digital goods, all sales are considered final.

1. No Refunds on Digital Products

Since digital products cannot be returned or “unused,” we do not offer refunds, returns, or exchanges on any digital item once the purchase is completed.

This includes:

• E-books

• Digital files

• Templates

• Presets

• Digital guides

• Any downloadable or viewable digital content

Once a product is delivered to your email or download link, it is deemed “used.”

2. Exceptions (Only If Applicable)

We may consider a refund only under the following rare situations:

✔️ Duplicate Purchase

If you accidentally purchased the same item twice, contact us within 24 hours and provide proof. We will review and process a refund for the duplicate order.

✔️ Technical Issues (Unusable File)

If the file is:

• corrupted

• cannot be opened

• download link not working

We will replace the file at no additional cost.

If a replacement cannot be provided, a refund may be issued.

✔️ Wrong File Delivered

If you receive the wrong digital product, we will send the correct file immediately.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind

• File not compatible with your device/software

• You “didn’t like” the digital product

• You expected something else

• You downloaded the product successfully

4. Order Issues & Support

If you face any issue with your digital download, contact us at:
📧 knacknook.shop@gmail.com

We will respond as soon as possible and assist with troubleshooting, replacements, or guidance.

5. Unauthorized Transactions

If you believe your account or payment was used without permission, please contact your bank or payment provider immediately.
Once an order is placed, we cannot cancel or reverse it from our end.

6. Contact Us

For any refund-related questions, reach us at:
📧 knacknook.shop@gmail.com