Shipping & Digital Download Policy – Knack Nook
Thank you for purchasing from Knack Nook.
We sell digital products only, so there is no physical shipping involved.
All items are delivered electronically.
1. Digital Product Delivery
Once your payment is successfully completed:
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You will receive your digital download link instantly on the checkout page.
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A copy of the download link will also be sent to your email (the email you provide during checkout).
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You can download your files immediately after purchase.
If you do not see your download email, please check your spam/junk folder.
2. No Physical Shipping
We do not ship any physical items.
All products are delivered online in digital formats such as:
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PDF
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ZIP
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JPG/PNG
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Templates
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E-books
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Any downloadable file
No shipping fees apply.
3. Download Issues
If you are unable to access your digital file due to:
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Broken link
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Wrong file
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File not opening
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Technical error
Please contact us immediately at:
We will resend or replace the file at no extra cost.
4. Download Time Limit / Expiration
Most digital downloads are available instantly and do not expire.
However, in rare cases:
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Some links may have limited download attempts, or
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May expire after a certain time (depending on the file hosting method)
If your link expires, just email us and we will reactivate or resend your download.
5. Incorrect Email Address
If you entered the wrong email address during checkout, you may not receive your download link.
In this case, please email us with:
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Your order ID
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Correct email address
We will resend your files manually.
6. Refunds on Digital Products
Since digital files cannot be returned, we do not offer refunds once the file has been delivered.
For full details, please see our Refund Policy.
7. Contact Information
For assistance with digital downloads, email us at:
We aim to respond as quickly as possible.